Alagasco working to restore service to more than 300 Gadsden cus

Alagasco working to restore service to more than 300 Gadsden customers

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Workers went door to door to notify customers and place these tags on meters. Source: Dixon Hayes/WBRC Workers went door to door to notify customers and place these tags on meters. Source: Dixon Hayes/WBRC
BIRMINGHAM, AL (WBRC) -

Bitter cold temperatures and no gas is a big problem for about 400 people in Gadsden.

Alagasco has confirmed the issue, saying a newly installed pipeline could not meet the demand. Crews went door to door informing customers of the problem and that their meters would be turned off.

During lunchtime, workers began going do to door once again to turn the gas back on and re-light pilot lights. At last check, Alagasco officials hope to have all service restored by Tuesday tonight.

At 4:30 p.m., crews had restored service to 160 customers and left notices with the remaining customers.

Alagasco posted on their Facebook page that as of 6:50 p.m., they had resetored service to 306 customers.

Alagasco released this statement about the situation:

As of 4:30 p.m. Alagasco crews have visited more than half of the 400 west Gadsden residences affected by today's outage. They have restored service to more than 160 customers and left notices at the rest.

Our crews will will be there through the night, making every effort to restore service to all of the affected customers tonight. Mechanics began going home-to-home around noon today to light pilots and perform safety inspection. Someone must be at the home or business to give the service mechanic access to light the pilots and perform a safety inspection.

We have taken the steps necessary to ensure that doesn't happen again in this area if record cold temperatures drive up demand.

Warming stations are available for these customers or anyone who needs a warm place to stay Tuesday night. You can go to the Elliott Community Center on West Meighan Boulevard. It will be open until 8 p.m. and possibly overnight. Those who come to the warming station should bring pillows, blaknets and snacks.

The Carver Community Center on Tuscaloosa Avenue is another option and is open from 8 a.m. to 5 p.m.

The Salvation Army shelter will also be open normal hours. Please call them at 256-546-4673 for assistance.

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