The 12 NEWS DEFENDERS took you inside the Troy Wal-Mart Wednesday after numerous complaints from our viewers that it was filthy, lacked customer service and many shelves were chronically empty.
Just 24 hours after our initial report, we returned to the store to see what, if anything, had happened, and it appears as though things are changing. Thursday, Wal-Mart corporate told us the Troy store didn't meet its standards and improvements are coming.
"I leave feeling like a criminal, I leave feeling like I'm doing something wrong," said Kelly Norris, a Troy resident.
Norris says she typically has such bad experiences at the Troy Walmart she drives nearly an hour to Montgomery to avoid any shopping problems. Norris and other residents were very frustrated with the store.
It's one of the only stores for residents to shop at in the city, so they turned to WSFA 12 News seeking help. After an investigation Wednesday, the store with empty shelves and is a different scene.
"There are people buzzing around and happy to be there," Norris said.
Another regular shopper, Mary Bean, added, "I've seen a difference today in the prices and management. They had very great deals today."
"They have different managers from different stores and I guess they are here to straighten things out," Lenora Hooten added.
Walmart's corporate office confirmed that it sent employees, from managers to stockers, from other stores in the area trying to create a better shopping experience. Many shoppers believe our investigation brought the change.
"All of it is because it was aired on television," Cathi Grant said. "When corporate heard a major news network air a story, they are going to stand up and take attention."
Shoppers say they hope the change will be for the long haul.
"Hopefully, this time there will be a change," Grant said, "But I'm not sure."
"I think it will happen when corporate is watching them," Norris added.
When WSFA 12 News went into the store for a follow-up Thursday, we immediately noticed changes. There were employees everywhere, in every single department, stocking shelves and cleaning. There was also an increased managerial presence.
The store looked cleaner and appeared to have more products. Walmart corporate officials say help from other area stores will be in Troy for the next few days to get the store back in order.
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